Fluent Support Pro v2.1.1 Plugin

Core Features of Fluent Support Pro Plugin

• Product-based support: Fluent Support allows users to assign tickets based on product categories. This means that customers can get the right support from the right team.
• Automated reply: With Fluent Support, users can set up automated replies to frequently asked questions. This feature saves valuable time and keeps customers engaged.
• Performance tracking: The system tracks ticket progress, so users know where they stand in terms of support requests.
• Superfast SPA: Fluent Support uses VueJS & REST API, making it superfast and easy to navigate. Users can switch between pages without any delay.
• Custom fields: Fluent Support comes with custom fields such as checkbox, radio choice, WooCommerce orders, and other fields to collect additional customer information.
• Efficient workflow: The system automates workflow based on user activities, allowing users to focus on other activities while customer support takes less time.
• Customer details: Fluent Support shows customer details alongside each ticket, giving support staff an overview of purchase history, LMS progress, or CRM profile.
• Email support: Customers can open support tickets via email without signing up. The tickets are managed from the admin dashboard.
• Better team collaboration: Fluent Support ensures efficient support team communication with internal notes. Saved replies for repetitive tickets save countless hours of effective work hours and faster ticket replies.